Every curated asset is backed by our strict 100% authenticity guarantee. Official grading and lab certificates are proudly provided upon request.
THE SERENITY EXPERIENCE
TRUSTED BY COLLECTORS & INVESTORS
Best Auction House
“Everything for my order was handled very professionally. The shipping was very fast, and Serenity has great customer service! Highly recommended and will buy again.”
Amir
Aurora, CA
Excellent Experience
“Great selection of jewelry and watches! The staff was friendly and really helpful. Arrived quickly with free shipping, beautifully packaged in a gift box. A pleasure to do business with.”
MD
Beverly Hills, CA
Best Prices-Highly Recommend!
“I’m so happy to share my experience. Not only was the price better than anywhere else, but the quality of the jewelry is way higher than what I was finding locally. I’m definitely going to be a repeat customer.”
Aaron
New York, NY
BIDDER RESOURCES & ASSISTANCE
FREQUENTLY ASKED QUESTIONS
Everything you need to know about our vetting procedures, bidding infrastructure, buyer’s premium rules, and fully-insured white-glove logistics.
Are the luxury watches and fine jewelry guaranteed authentic?
Yes, absolutely. Every timepiece and jewelry asset is backed by our strict 100% Authenticity Guarantee. Prior to entering our catalogs, every piece undergoes rigorous physical inspection, timing analysis, and valuation testing by our independent watch specialists and gemologists. Official laboratory grading certificates (such as GIA or IGI) are explicitly noted in lot descriptions where available, and detailed third-party authentication paperwork can proudly be arranged upon buyer request.
How do I register and get approved to bid in an upcoming auction?
Bidding is hosted securely via our online auction bid.serenitygallerie.com.
Simply click ‘Register to Bid‘ on any upcoming auction to create your profile. While standard registration takes under 60 seconds, high-value timepiece and jewelry sessions may require a quick identity verification or bank reference check by our compliance team. We strongly advise registering at least 24 hours prior to the live auction start time to ensure seamless room access.
What is my initial bidding limit, and is a deposit required to increase it?
All first-time bidders are automatically granted an initial spending limit of$5,000. You can easily increase your limit up to $50,000 with zero deposit required. While a valid credit card on file is mandatory to secure your digital paddle, we do not charge your card or place temporary authorization holds to raise your limit. Your card is only charged if you successfully win an auction lot.
How do I request a bidding limit increase above $5,000?
To increase your limit before an event begins, make sure you have a credit card on file in your registration profile, then email our concierge desk at support@serenitygallerie.com with:
A secure photo or scan of your Government-Issued ID.
A brief note stating which specific lots or pieces you plan to bid on.
We highly recommend submitting your ID verification request at least 24 hours prior to the live auction to guarantee expedited approval.
Can I place absentee bids, and how do maximum bid limits work?
Yes. If you cannot attend our live online auctions, you can leave an ‘Absentee Bid‘ or configure a secret ‘Maximum Bid‘ directly inside the auction catalog ahead of time. The automated proxy system will confidently place bids on your behalf against competitors in the room, moving up only by the minimum mandatory bid increments required to keep you in the lead. The engine will never jump straight to your maximum limit, ensuring you secure the asset at the absolute lowest open-market value possible.
Is there a Buyer's Premium, and how are final invoices calculated?
Yes. In accordance with standard global auction regulations, all successful lots are subject to a Buyer’s Premium added to the final hammer price. Your total invoice amount will consist of the final winning hammer price, the applicable premium, transaction fee, and local sales tax.
Note for dealers: If you hold a valid sales tax exemption or resale certificate, it must be submitted to our concierge desk at support@serenitygallerie.com prior to auction close to omit tax calculations from your final statement.
How are won items shipped, and what is the delivery timeline?
Serenity Gallerie handles all fulfillment with white-glove care. Once your payment clears, typical shipment processing time is 5 to 14 business days for vault extraction, final inspection, and security packaging.
All domestic US shipments are fully insured, tracked, and provided at zero cost. Depending on courier protocols and total asset valuation, a signature may or may not be required at the time of delivery. International delivery logistics can be coordinated directly with our dispatch team upon invoice settlement.