Hassle-Free Returns

Your acquisition of an investment-grade heirloom should be made with absolute confidence. Serenity Gallery extends a return promise that is as discreet and trustworthy as our sourcing. If your purchase does not perfectly align with your shared story, we are here to facilitate a smooth return or exchange.

We offer a 100% money-back guarantee within a 30-day service window from the date of delivery.

Our Discerning Returns Process

To ensure your high-value asset is returned securely, we use a confidential and simple process.

• Complimentary Shipping: We cover the shipping costs for returns worldwide, limited to three return labels per customer.

How to Initiate Your Return:

1. Contact Your Concierge: Contact our Client Services team to confidentially discuss your return and receive your unique Confidential Authorization Number. This ensures our team is prepared for your package.
2. Secure Label & Mailing: We will email you a secure, prepaid, and fully insured shipping label. Place your item in the original packaging, attach the label, and drop it off at the designated carrier location.
3. Confidential Processing: Once the piece is received at our office, all refunds will be processed within two weeks, issued in the form of the original payment method.

Conditions for Return & Exchange

To maintain the investment rarity of our collection, all returned merchandise must adhere to the following simple guidelines:

• Condition: Items must be returned in new and unused condition, showing no signs of wear or alteration by a jeweler other than Serenity Gallery. Items showing obvious signs of wear or alteration will not be accepted.
• Documentation: Loose diamonds must be accompanied by the original laboratory grading report, or a $150 fee will be deducted from the refund if this certificate is missing.
• Authorization: Packages shipped without a Confidential Authorization Number, packages arriving after the 30-day period, or packages that are improperly packaged or uninsured will not be accepted.
• Exclusions: Special orders, due to their bespoke nature, are non-returnable.

Sizing and Adjustments

Precision is key to high jewelry. While most rings can be resized, certain designs, like eternity bands and tension rings, require a complete re-crafting and cannot be resized. We recommend utilizing our sizing tools or contacting us prior to purchase to ensure the perfect fit for your enduring legacy.

• We now offer tennis bracelet shortening for a non-refundable fee of $100. The removed links will be returned to you.