We know that every piece you acquire is a shared investment and a symbol of your enduring legacy. Our commitment is to ensure that your heirloom remains as breathtaking as the day you first received it.

This Lifetime Warranty is our guarantee of quality and care for your journey together. For details about this Warranty, please contact your Serenity Gallerie sales professional.

Our Comprehensive Lifetime Care

We proudly stand behind the artistry and certified quality of every piece we sell. Your jewelry is warranted to be free of manufacturing defects at the time of delivery, and we commit to its lifetime maintenance. Gold and platinum pieces receive complimentary cleaning services annually. During your service, Serenity Gallerie associates will clean each piece with care, assess for natural wear, ensure gemstone settings remain secure, and verify that prongs and precious metals have not been compromised over time. Private appointments may be scheduled online.

Need a Further Service?

Should you ever need service beyond routine maintenance, such as repairs not covered under this promise, we are here to help. This process is designed to be simple and discreet.

Simply Contact Us to let us know you are sending your piece for evaluation.

Your jewelry can be mailed to our office for a confidential assessment.

For US customers: A fully insured shipping label can be purchased for a simple $30, covering the secure journey to our office.

For International customers: You will be responsible for the shipping cost to our office.

We will always contact you with an inspection report and a full explanation of any charges before any service work begins.

Once the work is complete, we will ship your heirloom back to you free of charge.

This warranty ensures your symbol of love and commitment continues to honor your joint legacy for generations to come.