FAQ

We believe that acquiring a piece of jewelry should be a deeply personal and transparent journey. Below are answers to the most common questions regarding our process, the provenance of our pieces, and the bespoke experience.

I. Our Private Consultations and Provenance

What are your consultation hours and policies?

We operate by private appointment only from Monday to Friday, 9:30 AM to 5:30 PM EST. Weekend or after-hours consultations can be arranged upon request for your convenience. We strive to respond to all inquiries from your concierge within a 24-48 hour window.

• Private Consultation Fee: Consultations are complimentary. However, to respect the time of our Master Artisans and concierges, a modest fee is charged only if a pre-arranged weekend or after-hours appointment is missed or cancelled without 48 hours notice.
• Stone Reservation Fee: To reserve a loose diamond or gemstone selection for viewing in our office, a small reservation fee is charged. This entire fee is applied as credit toward your final order.

Do you have a retail storefront?

To uphold our commitment to Unmatched Client Discretion, we do not operate a public retail location. All in-person viewings are held in our private office space in Saint Petersburg, Florida, by appointment only. We are pleased to accommodate partners traveling from out of town during off-hours when possible.

Where are Serenity Gallery custom jewelry pieces crafted?

The majority of our pieces are brought to life by Global Masters within the historic New York City jewelry district. Some components, such as select chains, are handmade by skilled artisans in Italy. We work exclusively with highly skilled artisans to create designs constructed from the finest materials, ensuring every piece reflects the highest standard.

What is your ethical sourcing standard?

Our brand is founded on Gold-Standard Ethics. We are committed exclusively to ethically sourced stones and metals.

• Recycled Materials: We primarily work with recycled gold and repurposed metals. Many of our stones are repurposed, meaning we give new life to damaged antique stones through precise re-cutting.
• Traceable Sourcing: Any newly mined stones we utilize strictly adhere to the Kimberly Process or are sourced from transparent regions, such as Canada.

II. Customization and Your Joint Legacy

Can we commission a bespoke piece for our shared story?

Yes! We specialize in creating custom designs that capture the soul’s deepest desires. The minimum spend for a full bespoke commission is $7,000. Simple modifications to our existing signature designs do not require a minimum spend.

Can I use my own high jewelry stones or metal in a new design?

Absolutely. We welcome the opportunity to integrate your joint legacy into a new piece. Please contact Your Concierge for a consultation.

• You can incorporate your stones into one of our signature designs without meeting the bespoke commission minimum.
• Your existing gold or platinum can also be used as a credit toward your new purchase, aligning with our Asset Upgrade Strategy.

Do you service or resize jewelry not purchased from Serenity Gallery?

No. We are only responsible for the integrity and quality of the investment-grade high jewelry we create and curate. We recommend reaching out to a local jeweler for any other jewelry needs.

Does Serenity Gallery buy jewelry?

Yes, we offer our Private Exchange: Discreet Buyback Service. This allows you to convert past treasures into future dreams. We purchase or take on consignment fine antique, vintage, and select contemporary pieces. Please contact us to begin the confidential evaluation process.

III. Certification, Purchasing, and Delivery

Does my piece come with certification for its rarity?

Our commitment to Certified Rarity means most pieces include certification for the center stones.

• We certify diamonds that are 0.50 carats and above. Stones below this weight are graded internally by our GIA Graduate Gemologist using the strictest standards.
• For antique or vintage pieces without current certification, we can obtain one for you upon request (a small fee applies for official antique certification).

Why do some stones have GIA certificates and others use EGL USA?

The Gemological Institute of America (GIA) is the industry’s most respected laboratory and only certifies loose, unmounted stones. In instances involving vintage or antique pieces where removing a diamond could compromise the integrity of the high jewelry, we utilize EGL USA for professional grading of the mounted stone.

After commissioning an order, when can we expect delivery?

The timeline depends on the piece’s rarity and complexity:

• Curated Vintage Pieces: These ship almost immediately, with minor delays only if resizing is required.
• Bespoke Commissions (Jewelry/Rings): As these are made to order by our Master Artisans, the creation process typically takes 2 to 6 weeks, depending on the complexity of your design. Please refer to the specific timeline quoted on your product page.

What are your payment terms?

We accept all major credit cards, wire transfers, cashier’s or bank checks, and personal checks (which require time to clear).

• Wire Transfer Advantage: Many items are eligible for a discount (typically 3%) when utilizing a bank wire transfer, as this is a secure, direct payment method.
• Deposits for Bespoke: For custom-commissioned designs, a non-refundable deposit (ranging from 50% to 70% of the total, based on complexity) is required to commence work. The remaining balance is due prior to final delivery.

Will you place a hold on an item?

Unfortunately, we cannot place holds on any items. Since many of our curated vintage and bespoke pieces are one-of-a-kind Investment Assets, we operate on a first-to-purchase basis.